Contact Us
Here are ways you can contact us
For assistance, customers should contact their Liberty-accredited Financial Adviser, or alternatively the Corporate Benefits Contact Centre.
Corporate Benefits Contact Centre
Call Centre: 011 558 2999
Liberty Corporate is a division of Liberty Group Ltd. Liberty Group Ltd is a licensed insurer and administrator of the Corporate Selection Suite of Umbrella Funds.
Complaints
Complaints or comments should be directed to:
Complaints Resolution Manager:
Liberty Corporate, PO Box 2094, Johannesburg, 2000
Liberty and Liberty Corporate Selection Suite of Umbrella Funds:
Principal Executive Officer, PO Box 2094, Johannesburg, 2000
Unresolved Complaints
If a complaint is not resolved satisfactorily by Liberty, customers may contact one of the following regulatory bodies:
For complaints regarding Retirement Funds:
Pension Funds Adjudicator, PO Box 580, Menlyn, 0063
For complaints regarding a Financial Adviser:
FAIS Ombud, PO Box 41, Menlyn, 0063
For complaints regarding Long Term Insurance:
National Financial Ombud Scheme
Johannesburg: 110 Oxford Road, Houghton Estate, Illovo, 2198
Cape Town: Claremont Central Building, 6th Floor, 6 Vinyard Road, Cape Town, 7708
The above process is our formal complaints process and a reference number will always be provided. If you do not receive a reference number for a complaint, please contact the Complaints Resolution Manager using the contact details above.
Liberty Group Information Officer
Liberty, 1 Ameshoff Street, Braamfontein, Johannesburg, 2001
Information Regulator
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191